Terms & Conditions

Things You Should Know

Your booking confirmation & invoice will be sent to you in writing once we've finalized your menu, signed the contract, and received your deposit!

To secure your booking, we kindly ask for a $250 deposit, which can be conveniently made via cash, check, or Venmo. Checks should be made out to Anna Blanchard or Altered Creations LLC.
The deposit goes towards your invoice and is deducted from the final total. The deposit is non-refundable and non-exchangeable, to ensure a smooth process for both parties.
Please direct payment correspondence to AlteredCatering@gmail.com.
Please note, your booking will not be confirmed until the deposit is received.

Payment must be settled before the event begins.
Cancellations must be made at least 14 days before the event and need to be confirmed through email. In the event of cancellation within 14 days to the scheduled date, the deposit is non-refundable and non-exchangeable BUT can be applied to future events.
We do understand that plans can change and emergencies happen. We will do our best to find a solution that accommodates your changes, but please be aware these changes are subject to availability.

We're committed to delivering the menu we've discussed with you. However, please understand that our menu is subject to availability. In the rare instance where a product is discontinued or unavailable, we'll substitute it with something of equivalent value, ensuring you still receive a delightful culinary experience.
To ensure a seamless event, food quantities will be agreed upon 14 days beforehand. While we strive to cater to your needs, please note that we cannot be held responsible for any shortage of food if the number of guests exceeds the confirmed headcount.
Please be aware that food pricing may vary based on fluctuations in food costs.

The Catered Experience includes food set up and food break down.
Food set up starts 30 minutes before the event begins and needs to be broken down no more than 3.5 hours after set up to ensure food safety regulations.
We discard our trash, but do not discard your trash unless discussed ahead of time.
We do not supply plate ware, napkins, or silver ware unless discussed and fee is applied. We highly suggest purchasing plastic plate ware as ceramic plates require washing and storage. If you prefer ceramic, we recommend renting them, for drop off and pick up.

We kindly like to request that you supply directions on table space and/or description of where you’d like the food laid out (foldable table, center island, etc.). We do recommend staying away from outside areas but of course can accommodate if needed. Pictures of the space you’d like to use are also appreciated, to help make the experience even more seamless!
We ask that you have a grill in good standing, with a full propane tank.
We ask that you open up fridge space for the prepared food during prep and serving time.